Subway® App Reviews

The Subway app cannot handle gift cards at all. I loaded 10 gift cards in the app, it shows the balance on them, but you cannot open them to use in the store, you cannot reload them. I had to pull them up from the email, then I had to write them all down and keep track of them on paper. Sucks. The app is useless.

The worst. It's bait and switch. You will struggle trying to log in. You will face enormous obstacles while processing payment. What the company really wants you to do is order in person. This way they won't honor your promo codes they send for discounts. If you manage to successfully make the payment with discount, more than likely the store will NOT recieve your order. In store the management will declare there is nothing we can do about the app.

I use several restaurant apps. This is one if the most difficult by far. I couldn’t complete an order using it.

The local store is good but the app is very bad. Often get error messages, but it is after the app takes your money. Happened again today. It would be so logical for the app to change the order of events so that it submitted the order and THEN took the money. Paid for nothing again.

The old app was great the new one I rubbish I've tried talking to head office but don't want to know I've lost over 2000 points !!!!!

Had app for about a minute. Already deleted it. It's terrible. Doesn't work at all!! They also need a build your own sandwich option.

The new updated app is totally unusable. I am not able to even make an order on it. The old app worked great. Why did you change it? I am no longer going to subway for lunch now until this app is fixed.

The updated app stinks. There was nothing wrong with the old app. I can see updating and app if it improves it, but this was a mega fail.

The app won't login when I press login so I just don't see point in the app. I also had 32 dollars in it so subway will be hearing from me

The app worked fine for a bit, but today it won't work at all, keeps telling the cart is expired when I try starting an order. The app is pretty worthless if you can't even make an order to begin with

Tried to add my debit card to the account but it will not allow me to. So the app is useless if you cannot even order your lunch fron it. PleSe fix this issue!

The app randomly declines payment. Makes the app useless. It's just started in the last few days. I've used it dozens of times before with no problem. I hope it's fixed soon

Wast of time.

I understand the concept, but the app could use an extension of number limit in entering your PIN number for you bank card. I have 5 digits in my pin and it only allowed 4. I want to put my bank card in this so I can make purchases. Please fix this.

Today at my neighbourhood Subway, the sandwich artists were promoting to all customers that they now accept online orders through the Subway app. But this app wont actually find that franchise (nor any in my city).

App looks terrible and it would be nice to have a feature to leave instructions on how the sandwich should be made.

I downloaded the app because I thought it would be a convenient way to save time but it hasnt really saved me anytime because everytime I go in to pickup my order they either forgot to make it completely or they forgot some parts of it! Ive used this app about 10 times already and Im still waiting for them to get my complete order right! On the other hand, I like the app because you can order straight from your phone, and you can customize your order without rushing!

Very convenient & user-friendly. I design my sandwich through my iPhone, and when I go to Subway (2 blocks from my house), its waiting for me -- already paid for through the app.

Usually, this app works great. But from time-to-time, it gives a "payment declined" response after you pay while the charge actually goes through. You pay. But no sandwich.

Some wonkiness with continuity and the account creation and link to a credit card, but all in all a very nice experience.